DELIVERY INFORMATION AND RETURNS POLICY

DELIVERY INFORMATION

At Little Big Sports we use Royal Mail First Class and various couriers including DHL and Interlink to deliver to most UK destinations (the Isle of Man, Channel Islands, Northern Ireland and other destinations may be subject to additional delivery charges). Some items are also delivered directly from our manufacturers.

We aim to deliver within two working days

For most orders you will be required to sign for your delivery, so please ensure you are available. If you are not available to sign for the item then you will be required to collect it from a Royal Mail depot or arrange redelivery within seven calendar days. If this is not done, the parcel will be returned to us. We reserve the right to charge the delivery charges to redeliver.

If you are based outside of the UK please contact us and we will do our utmost to arrange delivery.

COURIER DELIVERY

Orders over 1,750g in weight are delivered via this method. We aim to deliver within two working days. If the product is not in stock, we will contact you to advise when we will be able to get the product to you.

You will be required to sign for your delivery, so please ensure you are available. If you are not available, a limited number of re-deliveries can be arranged before the items are returned to us. A surcharge may apply for redelivery (although unlikely) and if items are returned to us due to no arrangement of re-delivery, we reserve the right to charge the delivery charges to redeliver.

Some locations such as the Isle of Man, Channel Islands, Northern Ireland or the Scottish Highlands may be required to pay an additional surcharge which is imposed on us by the couriers. If this is the case we will contact you.

Orders weighing over 32Kg or above 4 feet in length may require an additional surcharge - we will contact you if this is the case.

DELIVERY DIRECT FROM THE MANUFACTURER

Some large items are delivered directly from our manufacturers. We aim to deliver within two working days.

PRICES

Below is a table showing how our postage and packing rates are calculated.

WeightPostage and Packaging PriceMethod
up to 500g £3 Royal Mail
501g to 1,000g £4 Royal Mail
1,001g to 1,750g £6 Royal Mail
Over 1,750g £7.50 COURIER

Please note that from time to time we may use alternative couriers to fulfil orders as per our Terms and Conditions.

If you require items to be delivered by a specific date, then please email us using our Contact Us form after receiving your order confirmation with your Order Number and your request and we will endeavour to get your items to you urgently. There may be an additional charge for this delivery.

RETURNS POLICY

In the unlikely event You decide to return Goods to Us, We will be happy to provide an exchange or full refund provided that:

  • You notify us within 10 working days of receiving the goods by emailing on our CONTACT US page.
  • A returns number, which We will provide You with by email, is written on the outside of the packaging when the item is returned.
  • Goods are returned unused, and with their original packaging.
  • You have taken reasonable care of the Goods whilst they have been in your possession.
  • Goods are returned at your cost via a secure delivery method which requires a signature (e.g. Royal Mail delivery) and include delivery paperwork

Goods should be returned to the following address in most cases. If an alternative return address is required, we will provide this to you when emailing your returns number.

Returns Department

Little Big Sports Limited

17 Woodview Crescent

Hildenborough

Kent

TN11 9HD

If your Order is cancelled at any time then any Goods delivered in accordance with that Order must be returned at your cost.